Returns

At knickknacke we value our customers and give them full peace of mind with a 30-day return period if their product isn’t as described. 

Our policy lasts 30 days after your order has been delivered. If 30 days have gone by since your product(s) were delivered, then we will NOT be able to offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. 

Disclaimer

Refunds are issued in the form of store credit.

The customer is responsible for sending the product back to our warehouses and must pay for the return shipping costs. 

We also recommend using a tracked courier, for we cannot be held liable if the product isn’t received by our manufacturers.

By purchasing from our store you agree to & accept our shipping & returns policies, as well as operating terms of service outlined on our website.

Returns Procedure

  • Step 1: Email Official knickknacke (support@knickknacke.com) and send us photos as well as a quick explanation of what is faulty about the product or why it doesn’t meet your expectations.
  • Step 2: We will confirm the receipt of your returns request, and process it internally.
  • Step 3: We will grant you partial or full store credit depending on the unique circumstances of your order.

Order Cancellation

  • As long as you contact us within 1 hour after placing the order, we can cancel the order. If you would like to cancel the order, there is a 10% restocking fee to cover transaction processing costs, personnel expenses, and more. These expenses increase the costs of us doing business which is why we must charge it if you want to cancel the order.
  • Orders cannot be canceled after 1 hour because our team will have automatically packed and dispatched it for you. If you’d like a refund we must wait for the product to arrive first, and we can begin the process from there. Unfortunately, it is impossible for us to intercept a package that has already been dispatched. 

Change of Delivery Address

  • Please ensure you enter the correct delivery information into your order, once orders are processed our team automatically begins packing the order and we cannot always guarantee that it will be changed on time.

If your order has been shipped, you must follow our return policy to get a refund once you receive your product. Our customer service team is on standby to help you out!

Refusal Of Delivery

If you refuse a shipment from knickknacke, you are responsible for the original shipping charges, any import fees that may have been incurred on the package, as well as the cost of returning your parcel to knickknacke’s warehouses. This amount will be deducted from your refund once the shipment has been received back. 

Slight Differences In Products

Our products are made to order from independent manufacturers, often by hand. This means that there can sometimes be very minor differences between what’s shown on our website to what is delivered in person. By very minor we mean slightly different shades of color, slightly different patterns or designs, etc. Most of the time you wouldn’t even notice but we do have to clearly state this to all of our customers to prevent any misunderstandings. 

 

We always look after our customers and ensure their experience with us is the best!

By purchasing from our website, you agree & accept our shipping methods, timelines and policies, as well as our returns/refunds policies.

If you had any further inquiries and it is not listed here, please contact support@knickknacke.com and we will do our best to help!